Lviv To Receive European Quality Banking Services

On February 4, UkrSibbank BNP Paribas Group held an opening ceremony of its European quality branches renovated in 2014 (branches at 6 Verbytskoho St., 2 Voronoho St., 74 Stryiska St., 108 Kulisha St.). Lviv has joined the number of ten Ukrainian cities to begin the transition to European quality banking.

All European quality branches of UkrSibbank have separate areas dedicated to providing services to SME representatives and individual clients alongside negotiation rooms, waiting rooms and consulting rooms. There is a separate self-service area, StarExpress, where you can easily withdraw your money at any time, enable StarSMS, transfer money from one card account to another, deposit money in the deposit account, repay the loan or top up the mobile phone account.

Furthermore, European quality branches have a separate area for the youngest visitors of the bank: while their parents are busy with financial matters, their children can play with toys and colouring books.

The operation of branches has been built on the principle of complete transparency: there are no partitions between employees and clients. The open space approach is based on the desire to build long-term relationships with each client and it means that the bank and its clients should not be separated by barriers.

“Based on the BNP Paribas Group expertise in 74 countries worldwide, we can see that open space, no gratings on the windows and the fact that financial manager or teller is not “fenced off” creates the image of a more open bank in the eyes of the clients,” said Konstantyn Lezhnin, Deputy Chairman of the Management Board on Retail Banking at UkrSibbank BNP Paribas Group. “But naturally, you can not change the form without changing the content. Therefore, a few years ago we seriously focused on improving the quality of our services. In 2014 UkrSibbank had the highest Net Promoter Score among all Ukrainian banks and was recognized as the best bank for SMEs”.

The total number of clients serviced at 25 branches in Lviv oblast is around 78,000.

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