UkrSibbank Named Bank No. 1 in Terms of Net Promoter’s Score in 2014
According to the survey by GfK Ukraine, UkrSibbank was named Bank No.1 in terms of Net Promoter’s Score in Ukraine in the 4th quarter of 2014. It means that the clients of UkrSibbank are willing to recommend their bank more than any other bank in Ukraine.
«2014 was a challenging year for us and for the entire banking system but we proved our ability to provide
high-quality
long-term
high-quality
Clients participating in the survey were asked to assess their willingness to recommend the bank to their family, friends and colleagues assigning points from «0» (meaning «I definitely wouldn’t recommend this bank») to «10» (meaning «I would definitely recommend this bank»). UkrSibbank came in first with the total NPS 39%.