14.01.2015

UkrSibbank Named Bank No. 1 in Terms of Net Promoter’s Score in 2014

According to the survey by GfK Ukraine, UkrSibbank was named Bank No.1 in terms of Net Promoter’s Score in Ukraine in the 4th quarter of 2014. It means that the clients of UkrSibbank are willing to recommend their bank more than any other bank in Ukraine.

«2014 was a challenging year for us and for the entire banking system but we proved our ability to provide

high-quality
services to our clients notwithstanding the difficult environment,” said Volodymyr Sereda, Head of Client Service Quality Division at UkrSibbank BNP Paribas Group. «We pay a lot of attention to the quality of service because in the current environment we want to build

long-term
relationship with each client and it entirely depends on the level of satisfaction of our clients. That is why

high-quality
services are the number one priority of UkrSibbank BNP Paribas Group.»

Clients participating in the survey were asked to assess their willingness to recommend the bank to their family, friends and colleagues assigning points from «0» (meaning «I definitely wouldn’t recommend this bank») to «10» (meaning «I would definitely recommend this bank»). UkrSibbank came in first with the total NPS 39%.

Share page: