ATTENTION! Be careful: UKRSIBBANK сustomers receive SMS messages from cyber criminals

Since the beginning of 2017, Ukrainian banks customers, including UKRSIBBANK BNP Paribas Group customers, received SMS and Viber messages from cyber criminals saying that the payment card will be blocked, and for activation it is necessary to call on a special phone number defined in the message.


These are fraud messages, the text varies (see examples below) and depends on the imagination of cyber-criminals, but it has one goal: to steal confidential information from your card for further using it for fraudulent transactions.

If you receive that message, please do not call the phone number defined in message, and do not disclose your confidential card info. If you have any questions, please find organization’s contacts, for example, UKRSIBBANK contact center, and call or send a request.

We kindly remind you the following recommendations:

Never tell anyone your payment card and transactions info PIN code, CVV2 / CVC2, code word, passwords from SMS messages. If someone calls you, sends email or SMS and asks to provide the mentioned data — do not provide the information, you are dealing with fraudster.

UKRSIBBANK employees can confirm your information in the office or during your phone call to the UKRSIBBANK Contact Center, but they will never request your PIN code, CVV2 / CVC2 and passwords from SMS messages.

To send money to the card via Internet you need only 16-digit card number and your name. You must not say other information!

If you have any doubts or questions about your card transactions, call UKRSIBBANK Contact Center: 0 800 505 800 (free within Ukraine) and 729 (free from mobile phones). UKRSIBBANK phone numbers are also mentioned on the backside of your card.

Please find rules and guidelines for security transactions on payment cards at the following link (in Ukraniane).

Examples of fraud messages:

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